top of page

Terms & Conditions | Kristof Removals

By confirming a booking with Kristof Removals you are agreeing to the following terms and conditions. Where we use the words 'You' or 'Your' it means the customer. 'We, Us or Our' mean Kristof Removals.

1. Our quotation is a fixed price. It does not include custom duties and inspection or any other fees payable to Government bodies. We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.

a. Fluctuations or changes in taxation or freight charges beyond our control.

b. We have to collect or deliver goods above the first upper floor unless previously agreed and outlined in your quotation.

c. We supply any additional service including moving or storing extra goods; (these conditions apply to such work).

d. The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach road or drive is unsuitable for our vehicle and/or containers to load and/or unload within 20 metres of the doorway resulting in extra work.

2. Work not included in the quotation unless outlined on the quotation

a. Dismantle or assemble any unit or system furniture (flat-pack), fitments or fittings.

b. Disconnect or reconnect appliances, fixtures, fittings or equipment

c. Take up or lay fitted floor coverings.

d. Move storage heaters unless they are dismantled.

e. Move items from a loft, unless previously agreed and outlined in our quote.

f. Move or store any items excluded under clause 4.

g. Waiting time - i.e. waiting for keys or contract exchange will be charged on hourly rate.

h. Clear driveways or other access areas (at either collection or delivery address) from snow or ice or other materials.

3. Your responsibility

a. Obtain at your own expense, all documents, permits, parking charges, licences and customs documents necessary for the removal to be completed.

b. Parking: Please ensure that you provide us with the necessary parking permit or a suitable arrangement, as all parking fines resulting from loading or offloading will be passed on to the client. Parking meters and charges are also the responsibility of the client, all funds paid towards parking by Kristof Removals will be added to the final bill.

c. Be present or represented throughout the entire removal (this is essential to the contract).

d. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

e. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be, present.

f. Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.

g. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

h. Provide us with a contact address and phone number for correspondence during removal, transit and/or storage of goods. Other than by reason of our agreed negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters. The move is subject to your supervision and reasonable instruction on the above matters. We can accept no liability for any loss by reason of any of the above matters, except in circumstances where we have negligently failed to abide by your reasonable instructions within the scope of the quoted work.

4. Goods not to be submitted for removal.

a. Jewellery, keys, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.

b. Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.

c. Plants or goods likely to encourage vermin or other pests or to cause infestation.

d. Refrigerated or frozen food or drink.

e. Any animals and their cages or tanks including pets, birds or fish.

f. Goods which require special licence or government permission for, export or import. Such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition we shall be entitled to dispose of (without notice) such goods, which are listed under paragraph 4.

5. Ownership of goods.

By entering into this contract you declare that:

a. The goods to be removed and/or stored are your own property, or the person(s) who own or have an interest in them, have given you authority to make this Contract, and have been made aware of these Conditions.

6. Deposit & Charges if you postpone or cancel the removal.

a. A deposit is required to be paid at the time of booking to secure preferred date.

b. Bookings are based on a first come, first served basis. The booking will be considered as provisional, until the deposit is paid. Provisional bookings are not guaranteed and cannot be considered a definite date until we have received the deposit. 

c. The most convenient way to pay deposit is by Credit/Debit Card or PayPal via our secure online payment facility.

d. If you, the customer, cancel or postpone the booking this deposit is non-refundable and non-transferable.

e. If the move is not completed or cancelled on the move day then 100% of the cost of the move is charged, including packing materials and packing service if completed.

7. Paying for the removal.

Payment is required, unless previously agreed in writing, immediately on the completion of your job. If removal service is based on hourly rate, our rates start when we arrive at your door and end once the job is finished and full payment is received.

Customers making payments by Debit/Credit Card either must be the cardholder or have the authorisation of the cardholder.

Unless otherwise agreed, payment is required:

a. By Debit/Credit Card (via mobile card machine) - immediately on the completion of your job

b. By cash - immediately on the completion of your job

c. By Cheque, Bank Transfer or PayPal - 7 working days prior to the removal (must be cleared prior to removal).

You may not withhold any part of the agreed price.

8. Our liability for loss or damage is limited, as set out below:

a. In the event of our losing or damaging your goods, if we are liable and we agree, you are covered for up to £25,000 in transit and per household. This is not a new for old replacement. If an item is repaired we are not liable for depreciation in value. Unless otherwise agreed in writing if we are negligent or in breach of contract we will pay you up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.

b. We will not be liable for any loss, damage or failure to produce the goods if it is caused by the following circumstances:

b.1. By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, acts of God, industrial action, traffic congestion or other such events outside our reasonable control.

b.2. By normal wear and tear, natural deterioration, leakage or evaporation or from perishable or unstable goods, this includes goods left within furniture or appliances.

b.3. By moth or vermin or similar infestation.

b.4. By cleaning, repairing or restoring unless we did the work.

b.5. To any goods in furniture; drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.

b.6. For electrical or mechanical derangement to any appliance, TV, monitor, computer, instrument, clock or other electrical equipment unless there is evidence of related visible external damage.

b.7. To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind, howsoever caused, unless you have previously given us full particulars with value and we have confirmed in writing that we accept responsibility.

b.8. To any goods, which have a relevant proven, defect or are inherently defective.

b.9. To animals and their cages or tanks including but not limited to pets, birds or fish.

b.10. To plants or plant pots

b.11. To refrigerated or frozen liquid

b.12. Alleged consequential loss in any circumstances.

c. Company cannot accept responsibility for breakage or damage to boxed items e.g china, glassware and fragile articles unless such items are both packed and unpacked by us.

d. No employee of ours shall be separately liable to you for any loss, damage, errors or omissions under the terms of this contract.

e. We cannot accept responsibility for insuring your goods unless you have provided us with a written declaration of value. For items not listed on the inventory, we will provide limited liability to your items only (up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part).

f. In line with the policy conditions, we do not accept responsibility for the first £250 excess charge of every claim for loss or damage covered by this insurance. Excess charge of any claim is the customer's responsibility and the claim process will be dealt with our insurance company.

g. Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.

h. We are not insured to disconnect / reconnect kitchen appliances and removal of the fridge freezers doors etc. so if the customer couldn't provide a specialist for that job, our staff can do it on customers risk.

9. Time limits for claims.

a. For goods, which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery. You are insured for one day only.

b. If you or your agent collects from our warehouse, you must note any loss or damage at the time the goods are handed to you.

c. We will not be liable for any loss of, or damage to the goods, unless a claim is notified to us on the day of the removal only. Full written details including specific damage and evidence of repair/replacement cost must reach us within 7 days of the move. This must be agreed, countersigned and witnessed. This is essential to the contract.

10. Delays in transit.

a. Except for reasons entirely within our control, we will not be liable for delays in transit.

b. If through no fault of our own we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled. Any additional services including storage and delivery, will be at your expense.

11. Damage to premises or property other than goods

Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage, therefore Our liability is limited as follows;

a. If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.

b. If we cause damage as a result of moving goods under Your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, We shall not be liable.

c. If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet / delivery receipt as soon as practically possible after the damage occurs. This must be agreed, countersigned and witnessed. This is fundamental to the contract.

d. It is the customer’s responsibility to ensure that items will fit in the new premises (e.g. size of sofa and size of aperture). Our removal staff and drivers are not insured to remove doors or windows, so if the customer couldn't provide a specialist for that job, our staff can do it on customers risk.

12. Our right to retain the goods.

We reserve the right to withhold all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf while we retain the goods and wait for payment. You will be liable to pay all storage charges and other costs incurred by our withholding your goods and these Terms and Conditions shall continue to apply until full payment. In the absence of full payment within a reasonable time and after notice we reserve the right to dispose of the goods and to set off the sale proceeds against any outstanding sums.

13. Advice and Information.

The company provides advice and information in whatever form that it may be given for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.

14. Our right to sell or dispose of goods.

On giving 28 days' notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

15. Termination

If payments are up to date we will not end this contract except by giving you three calendar months' notice in writing. If you wish to terminate your storage contract, you must give us at least 14 days' notice. If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

16. This agreement shall be interpreted and governed by the Law of England & Wales

bottom of page